Privacy Policy

Last updated: June 11, 2026

This Privacy Policy explains how Steel Haul Equipment collects, uses, shares, protects, and handles information when customers visit steelhaulequipment.com, place orders, contact support, use checkout, request product information, or interact with the website.

Steel Haul Equipment is operated by THE EQUIPMENT COMPANY, LLC.

Information We Collect

Steel Haul Equipment may collect information needed to operate the website, process orders, provide customer support, communicate with customers, prevent fraud, and maintain store records.

This information may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Product names and SKUs
• Cart and checkout details
• Payment status and transaction details
• Support messages and contact form submissions
• Delivery information
• Account information if an account is created
• Website activity, device, browser, IP address, cookie, analytics, and security information

Customers should not send full payment card numbers, passwords, or unnecessary sensitive information through the contact form or email.

How We Use Information

Customer information may be used to:

• Process purchases
• Confirm orders
• Provide shipping and delivery updates
• Respond to support requests
• Review product questions and compatibility inquiries
• Communicate about orders, returns, refunds, or damaged shipments
• Prevent fraud, abuse, unauthorized transactions, and security incidents
• Improve website functionality and customer experience
• Maintain business, tax, accounting, compliance, and legal records
• Enforce store policies and terms
• Protect the rights, safety, property, and security of customers, the store, and service providers

WooCommerce and Payment Processing

Checkout is handled through WooCommerce and connected payment services. Available payment methods are shown during checkout.

Payment information is processed through the payment provider displayed during checkout. Steel Haul Equipment does not ask customers to send full payment card details through the contact form or by email.

Payment providers, banks, fraud-prevention services, and checkout services may process information according to their own terms, privacy policies, and security practices.

Cookies and Website Tools

The website may use cookies, pixels, local storage, analytics tools, security tools, performance tools, checkout tools, cart tools, account tools, and similar technologies.

These tools may help the website:

• Remember cart contents
• Support checkout
• Keep the website secure
• Understand website activity
• Improve performance
• Prevent fraud or abuse
• Provide customer support
• Measure store functionality

Customers may be able to manage cookies through browser settings. Blocking cookies may affect cart, checkout, account, or website functionality.

Service Providers

Steel Haul Equipment may share information with service providers as needed to operate the store and provide services.

Service providers may include:

• Website hosting providers
• WooCommerce and checkout providers
• Payment processors
• Fraud-prevention tools
• Shipping and freight carriers
• Email delivery services
• Customer support tools
• Analytics and performance tools
• Security services
• Accounting, tax, legal, and business service providers
• Product suppliers, manufacturers, or fulfillment sources when needed for order handling

Service providers should use customer information only as needed to provide their services or comply with applicable requirements.

Legal, Safety, and Business Requirements

Steel Haul Equipment may use or disclose information when reasonably necessary to:

• Comply with law, legal process, tax requirements, or government requests
• Enforce store policies, terms, and agreements
• Prevent fraud, security issues, or unauthorized transactions
• Respond to disputes, chargebacks, claims, or investigations
• Protect customer, business, website, carrier, supplier, or public safety
• Complete a business transaction such as a merger, transfer, reorganization, financing, or sale of business assets

Data Retention

Order, support, website, and business records may be retained as needed for store operations, customer service, accounting, tax, legal compliance, fraud prevention, dispute handling, warranty support, return processing, and legitimate business purposes.

Retention periods may vary depending on the type of information, the purpose of collection, legal requirements, and operational needs.

Security

Steel Haul Equipment uses reasonable administrative, technical, and organizational safeguards intended to protect customer information.

No website, checkout flow, email system, carrier system, or internet transmission method can be guaranteed to be completely secure. Customers should use secure devices, protect account credentials, and avoid sending sensitive information through unsecured channels.

Customer Choices and Privacy Requests

Customers may contact support to ask questions about their information, request updates, request corrections, or submit privacy-related requests.

Depending on the customer's location and applicable law, customers may have rights to access, correct, delete, restrict, object to, or receive a copy of certain personal information. Some information may need to be retained for legitimate business, legal, tax, security, fraud-prevention, warranty, order, or dispute-resolution reasons.

Privacy requests can be sent to support@steelhaulequipment.com.

Your State Privacy Rights

Depending on where you live, state privacy laws may give you additional rights regarding personal information collected through the website, checkout, order support, payment processing, shipping, customer service, and related store operations.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the right to know what personal information is collected, the right to request access or deletion, the right to correct inaccurate information, the right to limit certain uses of sensitive personal information where applicable, the right to opt out of certain sharing or sales if applicable, and the right not to receive discriminatory treatment for exercising privacy rights.

Depending on applicable law, customers may be able to:

• Request access to certain personal information associated with customer, order, or support records.
• Request correction or deletion of eligible personal information, subject to legal, security, tax, fraud-prevention, order, warranty, and dispute-resolution retention requirements.
• Ask questions about how personal information is used for order processing, customer support, shipping, payment, fraud prevention, and store operations.
• Use an authorized agent where permitted by law. Steel Haul Equipment may require information needed to verify the request and the agent's authority.

Steel Haul Equipment does not discriminate against customers for exercising applicable privacy rights. Privacy requests can be sent to support@steelhaulequipment.com and should include enough information to verify and locate the relevant customer or order record.

Marketing Communications

If Steel Haul Equipment sends marketing emails, customers may unsubscribe using the instructions in the message or by contacting support. Order, checkout, shipping, security, policy, and customer service messages may still be sent when needed for store operations.

Children's Privacy

The website is intended for customers who can lawfully purchase equipment and related products. Steel Haul Equipment does not knowingly collect personal information from children under 13. If a parent or guardian believes a child provided personal information, contact support@steelhaulequipment.com.

Third-Party Links

The website may link to third-party websites, brands, product documents, payment services, carrier tools, or other resources. Third-party websites and services are governed by their own privacy policies and terms.

Changes to This Privacy Policy

Steel Haul Equipment may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.

Contact

Steel Haul Equipment is operated by THE EQUIPMENT COMPANY, LLC.

Address: 1990 Main Street, Suite 700, Sarasota, FL 34236

Email: support@steelhaulequipment.com

Phone: +1 651-877-8257