Refund Policy

Last updated: June 11, 2026

Steel Haul Equipment wants customers to review product details carefully before ordering commercial equipment, generators, automotive lifts, shop equipment, tools, parts, and accessories. Because many items are heavy, technical, freight-shipped, manufacturer-supplied, or compatibility-sensitive, returns must be reviewed before any item is sent back.

30-Day Return Request Window

Eligible return requests must be submitted within 30 days of delivery.

Submitting a request does not automatically approve a return. Return eligibility may vary by product type, item condition, installation status, manufacturer requirements, freight requirements, order circumstances, and applicable law.

Contact Us Before Returning an Item

Do not send any item back without contacting Steel Haul Equipment first.

To request return support, email support@steelhaulequipment.com and include:

• Order number
• Product name
• SKU
• Delivery date
• Reason for the request
• Photos of the product, packaging, labels, and any issue being reported
• Confirmation that the item is unused, uninstalled, complete, and in its original packaging, if applicable

If a return is approved, Steel Haul Equipment will provide return instructions. Items sent back without approval may be refused, delayed, or returned to the sender.

Return Eligibility

To qualify for return review, items should generally be:

• Unused
• Uninstalled
• Unmodified
• Complete with all parts, manuals, accessories, documents, and packaging
• In original packaging when applicable
• In resalable condition
• Returned according to the instructions provided by Steel Haul Equipment

Installed, used, modified, damaged, incomplete, special-order, custom, clearance, final-sale, electrical, opened parts, oversized, freight-shipped, or manufacturer-restricted items may not qualify for return approval or may require additional review.

Damaged, Missing, or Incorrect Items

If an item arrives damaged, appears incorrect, or is missing expected components, contact Steel Haul Equipment promptly at support@steelhaulequipment.com.

Include the order number, product name, SKU, delivery details, photos of the product and packaging, and a clear description of the issue. Keep all packaging, pallets, labels, manuals, parts, and accessories until the issue is resolved.

For freight deliveries, customers should note visible damage with the carrier at delivery when possible and take photos before moving, assembling, installing, or discarding packaging.

Return Shipping

Unless the return is caused by a confirmed Steel Haul Equipment error, confirmed incorrect shipment, or confirmed covered damage claim, the customer may be responsible for return shipping, freight charges, insurance, packaging, palletizing, carrier pickup, storage, and related costs.

Large or freight-shipped items may require special packaging, palletizing, carrier scheduling, or commercial pickup. Customers should not ship freight items back without written instructions.

Inspection and Refund Timing

Approved returns may be inspected before a refund is issued.

Refund timing depends on product inspection, return condition, carrier transit time, payment processing, manufacturer review, and applicable order review. If a refund is approved, it will generally be issued to the original payment method unless another legally permitted method is required.

The original bank, card issuer, or payment provider may take additional time to post the refund after it is issued.

Restocking and Deductions

Returned items may be subject to restocking fees, return freight costs, missing parts charges, damage deductions, packaging costs, manufacturer charges, or other deductions where permitted by law and applicable to the return.

If a return is received used, installed, damaged, incomplete, modified, improperly packaged, or not in the approved condition, the refund may be reduced or denied.

Cancellations

Cancellation requests should be sent as soon as possible to support@steelhaulequipment.com.

Orders that have already been processed, prepared, shipped, transferred to a carrier, special ordered, or submitted to a fulfillment source may not be eligible for cancellation. If an order has already shipped, the request may be handled under this Refund Policy.

Exchanges

Steel Haul Equipment may review exchange requests case by case. Because equipment, parts, and accessories can be compatibility-sensitive, customers should contact support with the product name, SKU, and order details before placing a replacement order.

Manufacturer Warranties

Some products may include manufacturer warranties. Manufacturer warranties, if available, are controlled by the manufacturer and may require the customer to follow manufacturer registration, inspection, installation, maintenance, or claim procedures.

Steel Haul Equipment can help customers identify product information and order details, but manufacturer warranty decisions are handled according to the applicable manufacturer warranty terms.

Contact

Steel Haul Equipment is operated by THE EQUIPMENT COMPANY, LLC.

Address: 1990 Main Street, Suite 700, Sarasota, FL 34236

Email: support@steelhaulequipment.com

Phone: +1 651-877-8257